Bitlocker recovery – hoping someone can help

My scenario:

Working on daughter’s pc

She used to be running and a restart passed off

On boot, bit locker key used to be asked

She by no means arrange bit locker thus has no document of it

Checked Microsoft to peer if she had an account – no success there

I’m able to get right of entry to the cmd suggested on her pc

Cannot get right of entry to C: force however can get right of entry to X: force

Using set up-bde I’ve discovered a numerical password ID and a TPM ID

Wondering if there’s a solution to both:

– Identify the bit locker recovery key

– liberate the C: force the use of both of the numbers I’ve positioned

My {qualifications}: Know sufficient to be bad at perfect.

I’ve spent hours at the telephone with each MS and Lenovo

Suffice to mention I’d quite have a root canal than stay going throughout the enjoy I’ve had up to now

Data on her pc is significant because it relates to a couple fresh affected person recordsdata.

Any help could be liked.