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Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Canon Service Tool is a tool used to reset Canon printers after replacing parts such as: Logic Board Ass’y, Ink Absorber Kit, Print Head, etc. Canon Service Tool is a portable application so it does not require installation. In the Service Tool there are several functions such as; Test Print, Cleaning, Set Destination, Clear Ink Counter, Ink Absorber Counter, CD-R Correction, Auto LF/EJ, Left Margin Correction, Wetting Liquid Counter, Panel Rank, Flatbed Scanner, Data Save, etc.


Canon Service Tool

In order for the Service Tool to be used to reset Canon printers, the printer must be in Service Mode. Service Mode is a condition where the Canon printer enters repair mode. After the printer enters Service Mode, open the Service Tool then select the desired function key.


When a button is clicked in the Service Tools dialog box, that function is executed. While the selected function is in operation, all buttons on the Service Tool are dimmed or inactive. When the operation is finished, the message “A function was finished” will appear and other functions can be selected later.

A function was finished
A function was finished

If an unsupported function button is selected, an error message will be displayed, click OK to close the error message. Regarding the error messages that appear when using the Service Tool, there are several kinds of error messages that have different meanings. The following is the error message that appears when using a Canon Service Tool.





Error code: 002
Error code: 002

Error code: 002
Meaning: The service tool doesn’t support the requested operation.
Solution: Unfortunately not all functions in the Service Tool can be used. When the function key in the Service Tool is pressed, and an error code: 002 appears, it means that the Service Tool does not support the requested command. The conclusion is that not all buttons in the Service Tool can be used, so just ignore this error message and then select a function key that is supported by the Service Tool.





Error code: 005
Error code: 005

Error code: 005
Meaning: The Service Tool doesn’t detect the printer.
Solution: Unplug the printer USB cable that goes to the computer then reconnect it to the computer on a different USB port.




Error code: 006
Error code: 006

Error code: 006
Meaning: The printer is not in Service Mode, or the Service Tool does not support the printer.
Solution: Turn off the printer and then repeat the procedure to enter Service Mode correctly. If the procedure for entering Service Mode has been done correctly, but the error code: 006 still occurs, it means that the Service Tool doesn’t support your printer.
Error code: 007 and 009
Error code: 007 and 009
Error code: 007 and 009
Meaning: The printer cannot enter Service Mode due to another failure, or two different errors occurred. See the picture above.
Two errors occur simultaneously
Two errors occur simultaneously
Example: The printer has a double error. Error #1. Ink has run out, and Error #2. Waste ink absorber is full [5B00]. Both errors occur simultaneously.
Solution:
1.  Turn on the printer, then press and hold the Resume/Cancel/Stop button for about 10-15 seconds, when you hear the sound of the print head starting to move, release the Resume/Cancel/Stop button.
2.  After the cartridge reads normally, turn off the printer and repeat the procedure to enter Service Mode, then continue the reset process.
Service Tool (Not Responding)
Service Tool (Not Responding)
Error: Service Tool (Not Responding)
Meaning: the PC/Laptop can’t communicate with the printer.
Solution: disconnect the USB printer cable connected to the computer, close the service tool, then turn off the printer by pressing the power button or unplug the power cable. Repeat the Service Mode entry procedure, then open Service Mode. If this solution doesn’t work, check the printer’s USB port or change the printer’s USB cable.
Service Tool Freezes
Service Tool Freezes

Error: Service Tool Freezes
Meaning: The Service Tool does not detect a printer.
Solution:
1. Disconnect the printer USB cable that is connected to the computer. Plug it back into the computer in a different USB port. If it fails!
2. Turn off the printer, open Control Panel – Devices and Printers – Set as default printer that was repaired. Check the Printer Properties – the USB port of the printer. Make sure the USB port of the printer is checked. If all the settings have been done correctly, then repeat the procedure to enter Service Mode, then open the Service Tool. If it fails!
3. Replace the printer USB cable with a new one.
The indicator light flashes orange when entering Service Mode
Printer can’t enter Service Mode

Error: The indicator light flashes orange when entering Service Mode
Meaning: there is damage to Service Mode (Service Mode is damaged).
Cause: the user uses more than one different Service Tool, when entering Service Mode.
Example: Printer user is Canon G3000. After the printer enters Service Mode, to reset the user using Service Tool v.3400, but it fails. Then the user uses Service Tool v.4718 to reset, but it fails. This is the beginning of trouble. When the printer enters Service Mode, the user uses two different Service Tools, namely ST.3400 and ST.4718. Using two different Service Tools in Service Mode will result in damage to Service Mode. When the printer enters Service Mode, the user uses ST.3400 but fails. If the user wants to try with ST.4718, turn off the printer first, then repeat the procedure to enter Service Mode, then reset it with ST.4718.
The EEPROM IC is locked
The EEPROM IC is locked

Solution: Replace the EEPROM IC with a new one, or reset the EEPROM IC manually.
The light keeps blinking when it enters Service Mode
The light keeps on blinking when it enters Service Mode

Error: printer can’t enter Service Mode
Solution:
1. To enter the Service Mode, press the Resume/Cancel/Stop button 5 times. If the Resume/Cancel/Stop button is pressed 5 times but fails to enter Service Mode, repeat the procedure to enter Service Mode, then press the Resume/Cancel/Stop button 6 times (connected to the operation panel without a scanner).
2. To enter the Service Mode, press the Resume/Cancel/Stop button 2 times. If the Resume/Cancel/Stop button is pressed 2 times but fails to enter Service Mode, repeat the procedure to enter Service Mode, then press the Resume/Cancel/Stop button 3 times (connected to the operation panel without a scanner).
Conclusion:
–  For printers where the Resume/Cancel/Stop button is pressed 5 times. If the Resume/Cancel/Stop button is pressed 5 times and it fails to enter Service Mode, repeat the procedure then press the Resume/Cancel/Stop button 6 times.
–  For printers where the Resume/Cancel/Stop button is pressed 2 times. If the Resume/Cancel/Stop button is pressed 2 times and it fails to enter Service Mode, repeat the procedure then press the Resume/Cancel/Stop button 3 times.
If you are having trouble repairing a Canon printer yourself, it is highly recommended to ask the nearest Canon Service Center for help or the nearest printer repair professional.