Freshchat Overview 2021 [Features, Pricing, Pros, Cons]


Freshchat is messaging tool that has been constructed to is helping gross sales groups have interaction with consumers and potential consumers at the web page, social media pages, and cell apps.

The tool allows groups to concentrate on a messaging enjoy this is pushed via context. This system is a brilliant selection for buyer make stronger gross sales and advertising groups of e-commerce, and SaaS firms that experience as much as 50 contributors who’re the usage of the product. 

Desk of Contents



Freshchat has a variety of options comparable to: 

Messaging channels

You’ll use Freshchat to hook up with other messaging apps and in addition arrange conversations from an inbox. With this option, your team of workers can revel in one inbox throughout emails, chat, messenger apps, and calls. You additionally get an stepped forward crew KPI because of answers that decrease reaction time.  

    (*7*)WhatsApp industry integration. This can be a function that permits small industry house owners to connect to their consumers the usage of gear that permit them to automate, kind, and reply temporarily to buyer messages on Whatsapp  Trade App. Massive and medium-sized companies can get in contact with their consumers the usage of the WhatsApp Trade API. Regardless of the scale of your small business, you’ll be able to take pleasure in the WhatsApp Trade Integration. Then again, this option is within the pilot level and is most effective restricted to a couple of companies.  WhatsApp determines which companies get authorized via having a look at a selected case, quite a lot of messages in an afternoon, general succeed in, and the inner KPI that may decide how a hit WhatsApp as a channel is. Each submission is reviewed via WhatsApp on a case via case foundation.(*1*) 
    (*3*)Engagely app. With the Freshchat function, you be offering 24/7 make stronger to companions and consumers as they may be able to chat with brokers. Consumers too can get an automatic assistant, and lift tickets at once from the road. They may be able to additionally attach line bot to the reside chat to assist clear up buyer queries. The engagely app additionally allows different options like shifting of recordsdata, elevating tickets, auto-respond, and a lot more. The Engagely app additionally allows multilingual verbal exchange and will make stronger Jap, Chinese language, Thai, Bahasa, and extra.(*1*) 

    (*4*)Apple industry chats. Consumers who’ve IOS units can simply succeed in you in the course of the Apple industry consumers.  You’ll simply arrange a industry chat in not up to 5 days. (*1*) 


Freshchat additionally includes a chatbot that understands the client’s intent and sends  conversational drift, exact solutions, or deliver a human on board to take over.` The chatbot may also ship a proactive marketing campaign that may arouse dialog amongst consumers and potentialities. The chatbot will assist to qualify leads, guide conferences, and decrease cart abandonment. 

The gross sales and make stronger bots are created the usage of ML and AI to come across your consumers and prospect’s intent to permit bots to have interaction them, or to switch the dialog to people. The chatbot, Fredy makes use of device studying to research buyer’s dialog on chat and e-mail after which generate an inventory of queries that require both exact solutions or higher solutions. The bots were educated at the NLP style to assist come across your buyer’s intent and reply to their queries or refer them to human brokers. 


 With centered emails, push messages, and in-app messages, you deliver new customers onboard, attend to guide, advertise to consumers, and re-engage customers. Relying on their character, their supply, and their objectives for visiting your web page, Freshcaller will ship proactive messages. You’ll set the foundations that may cause messages comparable to: 

    (*5*)Pages visited, web page perspectives, and the time spent on a web page(*1*) 
  • Person properties-browser language, location, form of instrument, title of the plan, account standing, and the volume spent(*1*) 
  • Forex, cart price, pieces added, and far extra(*1*) 

Freshchat additionally lets you make your tale juicy via including movies, pictures, GIFs, and emojis. You’ll make certain that no goof-up occurs via previewing the message. You’ll additionally see precisely how your message will appear to be sooner than sending, and, due to this fact, steer clear of goofing. Freshcaller lets you divide your consumers relying at the merchandise they use, how they use it, and their task. You’ll, due to this fact, have centered messages despatched to other people to cause them to take motion. 

You’ll measure the efficiency of your messages and analyze when the marketing campaign is going reside.  It is because you’ll be able to see metrics comparable to observed, clicked, open, and answer price. These kinds of provides you with nice perception that can assist you optimize and take motion. 


The usage of the Freshcaller integrator function, you’ll be able to attach your entire favourite gear in one position. Relying at the precedence inbox, you’ll be able to center of attention at the precedence conversations. Freshcaller additionally lets you reply sooner the usage of pre-defined replies for some not unusual questions. With the reside translate; you’ll be able to communicate on your consumers of their language. The majority motion options permit for more than one conversations with groups on the identical time. You’ll additionally get customer intelligence, their trail, and behaviors in your web site. 


  • Simple to customise and put into effect(*1*) 
  • Ease of verbal exchange with consumers(*1*) 
  • Skill to gather buyer intelligence(*1*) 
  • WhatsApp industry account can also be treated via other other people(*1*) 


The Freshchat pricing begins from $15 per 30 days consistent with customers for the Blossom package deal, $24 consistent with consumer per 30 days for the Lawn package deal, and $39 consistent with consumer per 30 days for the Property package deal. Then again, there’s a loose trial model. 


If you’re on the lookout for a talk instrument in your small or medium industry, Freshchat is a superb choice. You’ll simply upload it on your web site and the SDK in your cell units. With this cloud-hosted messaging app, you’ll be able to meet the more than a few wishes of your large or small gross sales crew. This system could make verbal exchange together with your consumers to be extra personalised.