Technology Reviews

How to Fix “We Are Unable to Connect Right Now” in Outlook

Outlook presentations “We’re not able to attach at this time” when the app can’t keep up a correspondence with the Microsoft Trade Server. When this occurs, you’ll be able to’t turn on Microsoft Outlook nor ship and obtain emails by way of Microsoft Outlook.

This instructional covers troubleshooting workarounds to get Microsoft Outlook running once more on Home windows 10 and 11 computer systems.

Desk of Contents

Troubleshoot Your Web Connection

First issues first: examine that your laptop has web get entry to. Consult with a number of internet pages for your internet browser or attempt to download/set up an app within the Microsoft Retailer. Your community is the perpetrator if different programs additionally can’t get entry to the web.

Flush your laptop’s DNS cache, disable your VPN/proxy/firewall, and reopen Outlook. Should you’re the usage of a Wi-Fi community, rebooting your router must repair the connectivity problems. Differently, touch the community administrator for beef up. Confer with our Wi-Fi troubleshooting information for extra answers.

Flip Off “Paintings Offline” Mode

Outlook has a “Paintings Offline” mode that lets you get entry to outdated emails or compose emails with out an web connection. Leaving this mode enabled at all times may cause server problems and different Outlook mistakes. Release Excel, head to the Ship / Obtain tab, and deselect Paintings Offline.

Restart Outlook

Remaining and reopening Outlook is a handy guide a rough strategy to repair the application’s connection to Microsoft servers.

  1. Proper-click the Get started menu icon or press Home windows key + X and choose Activity Supervisor within the Fast Get entry to menu.
  1. Choose Microsoft Outlook at the record of apps and choose the Finish process icon.

However, right-click Microsoft Outlook and choose Finish process at the context menu.

Open Outlook once more and take a look at if you’ll be able to check in or turn on Outlook along with your Microsoft account.

Allow the Community Connectivity Standing Indicator (NCSI)

The Community Connectivity Standing Indicator (NCSI) is helping Home windows decide whether or not your laptop effectively connects to the web. Disabling the NCSI in your laptop will cause the “We’re not able to attach at this time” error in Microsoft Outlook and different Place of work 365 apps. An inactive NCIS additionally prevents Home windows from downloading or putting in updates.

Practice the stairs beneath to make sure the standing of your laptop’s Community Connectivity Standing Indicator (NCSI).

Be aware: Making unsuitable adjustments to the Home windows Registry or deleting vital registry keys may cause some Home windows elements to forestall running. Therefore, we strongly suggest backing up your PC’s Home windows Registry earlier than you continue. You’ll simply undo undesirable adjustments if anything else is going fallacious by way of restoring the backup.

  1. Press the Home windows key + R, sort regedit within the Run field, and press Input.
  1. Paste the trail beneath within the Registry Editor’s cope with bar and press Input.


  1. Find the EnableActiveProbing DWORD access and make sure its price knowledge (the digit within the bracket) is about to 1. A 0 (0) price knowledge way the NCSI lively probe is disabled. Double-click EnableActiveProbing to change its price knowledge.
  1. Kind 1 into the “Worth knowledge” conversation field and choose OK. That permits the Community Connectivity Standing Indicator in your laptop.
  1. Subsequent, paste the trail beneath within the Registry Editor’s cope with bar and press Input.



NCSI is enabled in Home windows if the NoActiveProbe access is lacking within the specified trail. Set NoActiveProbe’s price knowledge to 0 (0) or delete the access if provide within the trail.

  1. Regulate the “NoActiveProbe” if its price knowledge is about to one (1). Double-click the access, alternate the Worth knowledge to 0, and choose OK.

Alternately, right-click the access, choose Delete, and choose Sure at the affirmation suggested.


That’ll delete the access and switch in your laptop’s Community Connectivity Standing Indicator (NCSI). Open Microsoft Outlook and take a look at if you’ll be able to turn on or use the app.

Trade the Community Checklist Provider Startup Kind

The Community Checklist Provider is helping Home windows determine networks your laptop joins. Likewise, the provider notifies programs of adjustments for your community houses.

Microsoft Outlook and different apps or services and products will malfunction if there’s an issue with the Community Checklist Provider. Restarting the provider and converting its startup sort resolved the problem for some Home windows customers. Shut Microsoft Outlook and practice the stairs beneath.

  1. Press Home windows key + R, sort services and products.msc within the conversation field, and press Input.
  1. Find and double-click Community Checklist Provider.
  1. Trade the “Startup sort” to Guide, choose Follow, and choose OK.
  1. Subsequent, right-click the Community Checklist Provider and choose Restart.

Open Outlook and take a look at if you’ll be able to effectively hyperlink your Microsoft account.

Restart the Community Location Consciousness Provider

The Community Checklist Community Location Consciousness (NLA) provider is helping Home windows know the way to control your laptop’s community connection. The Community Checklist Provider additionally is determined by the NLA to begin and paintings as it should be.

Restarting the NLA proved efficient for lots of Home windows customers who confronted identical mistakes activating Microsoft 365 apps. Practice the stairs beneath to restart your laptop’s Community Location Consciousness provider.

  1. Press Home windows key + R, sort services and products.msc within the conversation field, and choose OK.
  1. Proper-click Community Location Consciousness and choose Restart. Choose Get started if “Restart” is unavailable or grayed out at the context menu.

Rebuild Outlook Knowledge Record

Knowledge corruption may just additionally suggested the “We’re not able to attach at this time” error in Outlook. Rebuild Microsoft Outlook’s knowledge report in your PC and take a look at if that prevents the mistake message.

  1. Open Outlook’s Record menu.
  1. Head to the Data phase at the sidebar, choose Account Settings, and make a choice Account Settings.
  1. Pass to the Knowledge Recordsdata phase, choose your Outlook account, and choose Open Record Location.
  1. Transfer the Outlook knowledge report along with your electronic mail account to another location in your laptop.

While you shut and reopen Microsoft Outlook, the application will construct or create a brand new knowledge report. If the mistake persists, shut Outlook, transfer the outdated knowledge report again to Outlook’s folder, and take a look at the advice beneath.

Disable Outlook Extensions

Corrupt third-party extensions or add-ins may cause Microsoft Outlook to malfunction in your laptop. Disable add-ins in Outlook and restart Outlook.

  1. Open Microsoft Outlook, choose Record at the menu bar, and choose Choices at the sidebar.
  1. Choose Upload-ins at the sidebar and choose the Pass button on the backside of the web page.
  1. Uncheck all extensions at the web page, choose OK, and restart Microsoft Outlook.

Restore Microsoft Outlook

Restore Microsoft Outlook if not one of the troubleshooting answers above stops the “We’re not able to attach at this time” error.

  1. Press Home windows key + R, paste appwiz.cpl within the conversation field, and press Input.
  1. Choose Microsoft Outlook at the program record and choose Trade.
  1. Choose Fast Restore or On-line Restore and choose the Restore button.

We suggest attempting a Fast Restore first. Run an On-line Restore if the “We’re not able to attach at this time” error persists after a Fast Restore.

  1. Choose the Restore button to continue.

Shut the restore device and release Outlook while you get a luck message.


Get Outlook Attached

You’ll additionally take a look at rebooting your laptop or updating its working machine to the most recent Home windows model. Touch Microsoft Enhance by way of the Outlook Assist Heart if the mistake persists after attempting the troubleshooting fixes on this instructional.