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I can only access the login screen

Can’t login to new computer w/Windows 10

Hi,

Thank you for your reply.

  • Are you able to login to Microsoft Account on Web?
  • Have you installed any language pack?

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.