Place of job 365 (House)

We’ve two computer systems simply alike with the similar device, Home windows 10 and Place of job 365. My spouse’s works smartly at all times. Mine is have a large number of issues of Edge no longer responding in a wide variety of scenarios. I’ve to reboot it a number of occasions an afternoon, from printing, or in electronic mail, of the rest. After I hover the mouse over the icons on the backside of the web page it displays Home windows 10 – 2021, Outlook (2021), Phrase (2021). We pay improve annually. On one display screen it displays Place of job 365 defined with the remark that we will replace it with out paying the rest further since we pay improve. But if we click on on that choice it displays that we need to pay for Place of job 365. We’re very annoyed. There’s no method to communicate to an individual a Microsoft and this downside does not are compatible any in their predetermined classes. Has someone else skilled this? Please lend a hand me repair this. Thanks.