[Update: Paused] PSA: The Newest Wyze Watch 44 Firmware Is Bricking Watches

(*13*)A Wyze Watch 44 mm with a moon wallpaper

Cameron Summerson

When you’ve got a Wyze Watch 44, hang off on doing any updates. In keeping with a number of stories we’ve noticed on Fb, Reddit, and Wyze’s (*3*)boards, the newest replace is bricking a minimum of some Wyze Watches 44mm fashions. The Wyze Watch 47 could also be spared as it runs utterly other firmware.

(*12*)Replace: 4/29: On (*4*)Wyze’s boards, an worker said that the corporate paused the replace because of the stories of bricked watches. We’re seeing some stories that Wyze despatched out emails to affected customers with directions to sign up for the Wyze App Beta to mend watches suffering from the botched replace. The directions explicitly said NOT to take away the watch from the Wyze app.

You’ll be able to sign up for the Wyze Beta within the app by means of going to Account > About > Beta Program > Upload Watch 44.

The unique article is left record beneath

Whilst we haven’t reproduced it but, we’ve noticed at least ten stories declaring the similar factor. After making an attempt to take the brand new 0.3.68 firmware replace launched the previous day, the Watch will no longer paintings. Customers get an (*11*)error display as a substitute of the standard interface distinctive to the Wyze Watch 44 sizes.

Core Knowledge Lacking. Please attach the Wyze app to improve.

ver.0.3.68

The mistake message lists the newest model, so it kind of feels the Watch thinks it up to date, however one thing went awry. The posts we’ve noticed on Fb display customers making an attempt all of the same old troubleshooting steps, from rebooting to connecting to the app as the mistake suggests. However none of that works, and it’s no longer transparent learn how to manufacturing facility reset the tool.

On its boards, a Wyze worker stated the record and promised to escalate the problem. To this point, we haven’t noticed any identical stories for the 47mm model of the Wyze Watch. That’s no longer unexpected; in our personal reporting, we demonstrated that the two are totally other watches with utterly other {hardware} and firmware. Even Wyze lists the two sizes one by one in its firmware notes.

When you’ve got a Wyze Watch 44, hang off on updating for now, a minimum of till Wyze can repair the problem. And for those who already up to date and feature a bricked watch, Wyze suggests contacting customer support for now—however the messages we’ve noticed recommend that customer support hasn’t been ready to mend the issue.

We reached out to Wyze for remark and can replace this text once we listen again.