VW, Audi and Skoda house owners indignant over fault in SOS caution machine

The Volkswagen, Audi and Skoda workforce has been accused of knowingly promoting vehicles with faulty SOS caution techniques that during some instances failed earlier than the brand new proprietor had left the dealership.

Since 2021 all new vehicles bought around the EU were required to have an eCall machine that mechanically contacts the emergency services and products with the car’s location within the match of a significant coincidence. This is a subtle set-up the use of the auto’s navigation machine and airbag sensors, and it has its personal cell phone sim card.

However nearly right away after VAG Staff presented SOS techniques in its vehicles in 2021, patrons of VWs, Skodas and Audis began reporting intermittent issues.

Dad or mum analysis means that quite than the subject being resolved via the producer, nearly three years on, the issue has now not been solved.

Annoyed house owners have described having to make repeated and continuously fruitless journeys again to sellers, costing them time and gas, and being with out their vehicles for every now and then weeks at a time.

In the newest instances, some drivers have reported that their automobile’s satnav and in-car telephone machine were rendered needless. A minimum of one proprietor of an affected automobile has reported being instructed that the issues impact an important batch of vehicles made right through 2021.

In Would possibly closing 12 months, VW used to be (*5*)briefly pressured to halt deliveries of its newest Golfing for the reason that eCall emergency lend a hand serve as used to be now not operating reliably. In April 2021, Skoda recalled and repaired 26,000 Kamiq and Scala fashions after discovering that the machine used to be now not operating because it will have to.

Vegetation Ellison, a instructor who lives in south London, says she has been instructed via her broker that he has “no thought” the way to repair her Skoda Karoq sports activities application car, which began taking part in up handiest four days after she had picked up the brand-new £22,000 automobile in December.

“You’ll be using alongside and out of nowhere the caution gentle will flash up telling you the SOS machine has failed and telling you to take the auto to the broker,” she says. “The auto’s satellite tv for pc navigation machine is going haywire and you’ll be able to not listen the opposite particular person when the use of the hands-free telephone machine.”

Regardless of a large number of visits to the broker, she says the issue is not any closer being mounted. She says personnel in the end admitted to her that this can be a well known fault, and consequently she has requested the broker to interchange her automobile.

“I’ve now been instructed that this downside has affected many cars throughout the fleet – and that they have got no thought the way to repair it,” she says.


(*16*)Nearly right away after VAG Staff presented SOS techniques to its vehicles in 2021, patrons of Skodas, VWs and Audis began reporting intermittent issues.
{Photograph}: Clynt Garnham Trade/Alamy

“I depend on my automobile to get to paintings as the general public delivery choices are very restricted. Once I first took the auto in they seemed that they hadn’t noticed the issue earlier than. Best when it continued did the real image emerge. It might seem to me that Skoda is knowingly promoting vehicles that experience this fault. I truly like the auto in each different recognize, which makes the entire thing much more irritating.”

Audi house owners have been the primary to document issues again in 2021, and there was a gradual circulate of lawsuits from VAG automobile patrons since, with on-line posts about VWs, Audis and Skodas.

“My new Q7 had the similar downside lower than 12 hours after amassing my automobile from the broker someplace mid-January 2021,” wrote Isn at the Audi discussion board in 2021. “I needed to ship it in for 1.5 weeks to switch the coaxial and antenna. Sadly the issue got here again after a couple of days and I’ve to ship it again to the broker once more. I’ve the sensation that Audi do not know what’s inflicting the mistake at the emergency name.”

(*8*)Skoda house owners described the similar enjoy, adopted via VW Golfing patrons – once more continuously reporting that it began inside of days of them choosing up their new automobile on the dealership.

A handful of VW T-Roc house owners, some who had handiest owned their vehicles for two weeks, have been complaining (*11*)about the issue closing November. It additionally affected Caravelle house owners, and a minimum of one proprietor of VW’s (*12*)ID3 electrical automobile.

Dad or mum Cash despatched hyperlinks to those lawsuits to Skoda. It stated that with out understanding the main points of each and every of the instances, or what was the reason for the fault in Ellison’s automobile, it “wouldn’t be positive or useful to remark or make comparisons”. It’s now analyzing her automobile and has given her a alternative.

VW, the father or mother corporate, declined to remark.

One of the crucial issues that sellers have it seems that had has been diagnosing the fault. In some early instances the sim card used to be at fault, whilst a tool replace seems to havesolved some issues. Extra just lately, house owners have required a brand new alternative keep an eye on unit that during some instances has taken two months to mend.

Lisa Barber of the shopper workforce Which? says: “Those experiences of producing faults with some VAG fashions are regarding. If the producer used to be acutely aware of those faults, it’s wholly unacceptable that it has persisted to take money from shoppers with out solving the problem. It will have to examine those lawsuits throughout its vary of vehicles, and, if wanted, factor a recall to verify those faults are mounted.”

A spokeswoman for Skoda says: “We will be able to handiest remark for Skoda however it’s value noting that the vehicles (*15*) principally relate to cars which can be in response to other platform structure that use other tool and {hardware}. The enjoy of our shoppers is of extreme significance to us. Our focal point now’s to research the problems in terms of the client’s automobile and to verify we unravel this example.”