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Why does some, not all, of my email in Windows 11 Mail arrive as HTML code instead of text?

Mail messages display as HTML markup


Thank you for posting your query on Microsoft Community.

This may be due to when Windows Live Mail is unable to read emails in HTML coded format. I would suggest you try the following steps and check if the issue gets fixed.

Method 1: Check settings.

1. Open Windows Live Mail and click on File > Options > Mail.

2. Now, click on Read tab and uncheck the box for
Read all mails as Plain Text.

Method 2: Add the sender to Safe sender’s list.

Follow the steps below:

1. Open Windows Live mail and right-click on the email that you are unable to read emails from.

2. Select Junk Mail and click on Add sender to the Safe Sender’s list.

Hope this helps. Please respond if you have further related queries.