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Can’t reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

  1. Were there any changes made to the operating system recently?
  2. Is the system connected with Wired or wireless connection?

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

  1. On the login screen click on the power button at the bottom right corner of the screen.
  2. Hold Shift key and click on restart.
  3. Click on Troubleshoot.
  4. Click on Advanced options.
  5. Click on Command Prompt.
  6. Type the command net user administrator /active:yes and press Enter key.
  7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues
, and check if that helps.

I look forward to hearing from you soon.

Regards,